Med-QUEST and ACS are pleased to work directly with software developers, clearinghouses, and vendors that are working towards electronic certification, or that currently support Med-QUEST providers by transmitting electronic transactions. It is important to note, however, that ACS will not conduct testing with anyone who is not an active Med-QUEST provider or an authorized representative of an active Med-QUEST provider.

Software developers encountering production problems with electronic transactions (claims and/or remittance advice) should contact the ACS Provider Call Center at (808) 952-5570 (O’ahu and mainland) or (800) 235-4378 (Neighbor Islands). They can also contact the ACS EDI Team via email at hi.ecstest@acs-inc.com.

Software developers ready to begin the testing process on behalf of an active Med-QUEST provider should contact ACS. The ACS Provider Call Center will gather information from the caller and begin the registration process.

For more information, software developers are encouraged to access the Documents and Deliverables page, which contains applicable Companion Documents and other helpful information, and the 837/835 Testing page, which describes the testing process in detail.


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