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Dental Prior Authorization Dental Payment Dental Claims Inquiries Dental Eligibility

Dental Application

Currently, all dental services are provided under the fee-for-service program, which covers dental services for Hawaii Medicaid recipients. (Previously dental services were part of the managed care program.) If you would like to be a dental provider or if you are already a provider and want to report changes you can use the Medicaid Provider Application/Change Request Form (DHS1139) and appropriate attachment forms (DHS 1139A, 1139B, 1139C, 1139D, 1139E, 1139F, 1139G and 1139H).  

   New Applicants:  

You should submit a new application if you:

    • Opened a new private practice
    • Were a Managed Care Provider
    • Are reactivating a Medicaid Provider number which was terminated more than one year ago.
    • If you are establishing a payee (pay to) other than your own social security number . A separate application must be submitted on behalf of the payee entity (e.g. XYZ, Inc or LLC).

        Instructions are provided for form DHS1139; however, here are some additional “pointers” to get you started:

    • Parts A, B, C & E. should be completed:
    • If you are providing regular services to individuals under age 21, please complete Part D also.
    • Submit the following documents with your application:
    • Copy of dentists current Hawaii dental license card;
    • IRS Form W-9.
    • For dental specialists (i.e. Pediatric, Endodontic, Oral Surgery) - documents certifying completion of specialty training.

   Current Applicants:

To modify Information on existing Applications:

You should submit an application if you need to add a location, close a location, change ownership or make any other adjustments on your existing application:

    • If you are adding or closing service locations, check the appropriate boxes and complete Part A.
    • The "Instructions for Existing Providers" outlines requirements for all other changes.
    • Please refer to the “Instructions for Existing Providers” for additional information that you may be required to submit such as your current Hawaii license, W-9, Federal DEA, etc.,

Dental Policies

Medicaid policy information for dentists can be found in:

Dental Memos:
  • Hawaii Revised Statutes
    • 17-1735: General Provisions For Fee For Service Medical Assistance
    • 17-1737: Scope and Contents of the Fee for Service Medicaid Assistance Program
    • 17-1739: Authorization, Payment and Claims in the Fee-For-Service Medical Assistance Program
    • 17-1739.1: Authorization, Payment and Claims in the Fee-For-Service Medical Assistance Program for Non-Institutional Services. .

Dental Coordinator

  • CCMC (Community Case Management Corp.) is contracted by the State to help recipients find a dentist.
  • Dentists may call CCMC at 486-8030 (Oahu) or 866-486-8030 ( Neighbor Islands). Find out how they can help you and your Medicaid patients.

Dental Fees

Click here for the Oahu Dental Fee Schedule. Click here for the new increased Neighbor Island Dental Fee Schedule.

Dental Prior Authorization

Some dental procedures require prior authorization, providers must complete a "Request for Dental Authorization" form. For form information, provider shall go to www.cyrcadental.com.

Dental Payment

ACS (Affiliated Computer Services) is the Third Party Administrator for Medicaid claims.Dental claims are accepted on the claim forms: ADA 2002 and the ADA 1999 v 2000. Mail hard copy claims to: ACS, P.O. Box 1220, Honolulu, HI 96807-1220. If you are interested in electronic claims submission, call ACS - on Oahu, call: 952-5570, Neighbor Islands call: 1-800-235-4378 For information about HIPAA transactions, please go to: http://www.med-quest.us/HIPAA/testing/index.html

Dental Claims Inquiries

Call 952-5570 (Oahu), or 1-800-235-4378 ( Neighbor Islands) ACS, 1440 Kapiolani Blvd., Suite 1400, Honolulu, HI 96814 Hours of Operation: Monday-Friday, 7:30am-5pm, Except State Holidays


To check patient's Medicaid eligibility:
  • Call AVRS (Automated Voice Response System) 1-800-882-4608
  • Log on to Medicaid On-line: https://hiweb.statemedicaid.us
  • Call Med-QUEST Customer Service Section, on Oahu: 524-3370;
    Neighbor Islands: 1-800-316-8005
 
   
© Hawaii State Med-QUEST Division 2003-2007